Steel City Tool Works - Customer FAQ

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	We at Steel City Tool Works work tirelessly to be the standard of excellence for customer and technical service. Please review the following frequently asked questions for any inquires you may have.



	16" Industrial Planer with Helical Head


Featured Product


Optimal Feed Rates: Gear lever adjusts feed rates of 16/30 feet per minute for rough or finish planing. Patented Helical Head: Helical cutterhead has indexable carbide inserts for a superior finish, longer cut time, and quiter cuts. Cast Iron Extension Wings: Provides flat, true surface for large work support and durability. 3 HP Triple V-Belt Drive System: Efficient three belt drive operating on solid steel pulleys for transmitting maximum power from the motor to the cutterhead. Built-in Mobile Base: Mobile base is integrated into the stand for excellent maneuverability and total portability without the added expense.

Customer Frequently Asked Questions

Where can I purchase Steel City machines and accessories?

Where are replacement parts available for purchase?

How can I register my Steel City product?

Where can I see pricing information for machines and replacement parts?

Where can I get my product repaired?

Who do I contact for technical service?

Who do I contact about career opportunities with SCTW?

Where can I obtain a product manual?

How can I become a distributor for Steel City Tool Works?

Where can I purchase Steel City machines and accessories?

All SCTW machines and accessories are available through our distributors. A list of Steel City Tool Works distributors is available on the Distributors page.

Where are replacement parts available for purchase?

All Steel City replacement parts are available through our distributors.

How can I register my Steel City product?

To register your product, complete and mail the Warranty Card info provided in your product manual or you can enter the information in online through our Warranty Registration page.

Where can I see pricing information for machines and replacement parts?

Pricing information is available from Steel City Tool Works distributors, as we do not sell directly to the public. For replacement part prices, call 1-877-724-8665. A list of Steel City Tool Works distributors is available on the Distributors page.

Where can I get my product repaired?

Many of our distributors are Authorized Service Stations for SCTW. If you cannot find a service station or need any help in the situation, please dial 1-877-724-8665. A list of Steel City Tool Works distributors is available on the Distributors page.

Who do I contact for technical service?

Technical Service for SCTW is readily available at 1-877-724-8665, 8:00 a.m.—5:00 p.m. (CST, Monday—Friday).

Who do I contact about career opportunities with SCTW?

For information about career opportunities with SCTW please call our toll free number at 1-877-724-8665.

Where can I obtain a product manual?

Product manuals are available for download in the Product Manuals page of this website or by calling SCTW toll-free at 1-877-724-8665.

How can I become a distributor for Steel City Tool Works?

For information regarding becoming a dealer of our products, please dial 1-877-724-8665. We will put you through to the appropriate, courteous, and professional salesperson.